Description
Today’s consumer is living in fear, gets angry and frustrated easily.
Too often we allow them to ‘pull our strings’ and act negatively ourselves. These behaviors trigger expensive complaints and a hostile environment.
Take responsibility for being a peacemaker and a communication specialist.
Who should attend?
- Human Resources Professionals
- Directors
- Team Leaders
- CEO's
- COO's
- Managers
- Senior Managers
- Project Managers
- Operation Managers
- Supervisors
- Department Heads
- Sales Team
- Customer Service team members
Why should you attend?
- 75% of people who leave their jobs do so because of another person.
- 68% of customers stop doing business with any given business due to perceived disinterest/rudeness by staff.
- You will become more likeable and a peacemaker, not only to others, but to yourself.
- Conflict is a four billion dollar a year challenge! More than 20 million cases a year end up before a judge.
- Loss of productivity, emotional unrest, loss of relationships.
- You will learn usable techniques and how to calm people during trying times.
- Improve your communication/people skills and keep peace.
- The ability to calm others is critical to the safety of all concerned.
- It is also a matter of your own safety.
What you'll learn?
Learn:
- To think before you speak.
- To know your company policies and the hot spots.
- How to be cool under fire.
- Things you should NEVER say to a customer, team member.
- You will get a list of magic words versus fighting words.
- Plus, a list of things you should NEVER say.
- Situations you haven’t thought of that can become issues.
- Homework: Role play behaviors that are calming and create a win-win ending.
Tokyo
Tokyo is the capital of Japan.