Let’s face it, the workplace can be an emotional place. It is critical to learn how to manage your own emotions and communicate effectively with others, even when they are spinning out of control. Give yourself an edge with the ability to stay calm, cool, and collected in the face of emotional outbursts of others. Loaded with practical communication tools for everyone: senior-level executives, parents, administrative personnel, and first-time supervisors, this webinar will give you tools you can put to work immediately.
Why should you Attend?
Techniques to keep a lid on your emotions when they are at the boiling point
Powerful strategies to help others “calm down”
How to manage conflict and confrontation with tact and finesse.
How to communicate with specific types of difficult people.
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